Do it yourself, in six steps
Short walkthroughs for the two things people call us about most. Every screen below is the real one you’ll see.
6 steps
If you're receiving a parcel
How do I pay for my delivery?
Dial the code, choose option 1, pay with Mobile Money. No app and no data needed — it works on any phone.
Pay by USSD6 steps
If you're sending parcels
Where is my parcel?
Find any order on your dashboard, read the timeline to see which rider has it, and flag anything wrong — without calling us.
Track your orders