Do it yourself, in six steps.
Short walkthroughs for the two things people call us about most: paying for a delivery by USSD, and tracking your orders. Each step shows the screen you'll see.
All guides
If you're receiving a parcel · 6 steps
How do I pay for my delivery?
Dial the code, choose option 1, pay with Mobile Money. No app and no data needed — it works on any phone.
Pay by USSDIf you're sending parcels · 6 steps
Where is my parcel?
Find any order on your dashboard, read the timeline to see which rider has it, and flag anything wrong — without calling us.
Track your orders
Just need a quick answer?
Delivery times, pricing, what you can send, which cities we cover.