Dawurobo DeliveryStraight answers.
We deliver nationwide, Monday to Saturday — usually within 24 hours inside Accra and 24 to 72 hours to other cities. Everything else people ask us is below.
Sending parcels
4 questions
How do I send a parcel with Dawurobo?
One parcel: walk it into any of our offices. Two or more: book online — no app needed — or in the Dawurobo X app, and we collect them or you drop them off. Three or more without an account: send a pickup request, with a booking fee of GHS 5 a parcel on top of delivery.
What can I send?
Most everyday items: documents, clothing, electronics, gifts, business goods and food that is properly packaged. We do not carry anything illegal or hazardous, such as explosives or illegal substances. If you are unsure about an item, ask us before you book.
Can I schedule a pickup?
Yes. When you book online, choose the day you want the rider to collect, Monday to Saturday — there are no pickups on Sundays. For three or more parcels without an account, the pickup request form asks for your pickup day and area.
How should I package my items?
Pack each parcel so it survives a motorbike ride: a box or padded envelope for anything fragile, liquids in leak-proof containers, and everything sealed with tape. Putting the recipient's name and phone number inside the package as well is a good backup.
Delivery & tracking
4 questions
How long does delivery take?
Usually within 24 hours inside Accra, and 24–72 hours to other cities and towns. We deliver Monday to Saturday — there are no Sunday deliveries.
Do you offer same-day delivery?
We don't promise same-day delivery. Inside Accra, parcels usually arrive within 24 hours; to other cities and towns, usually within 24 to 72 hours, Monday to Saturday.
Can I track my parcel?
Yes. Enter your order number — it starts with ORD- and is on the SMS and receipt you got when the parcel was booked — on the tracking page to see its status. Senders with an account see every order, and its timeline, on their dashboard.
What happens if my parcel is delayed?
If a delivery can't happen on the day, it is rescheduled and the recipient gets an SMS with the new date. If you are waiting on a parcel and something looks wrong, call or WhatsApp 054 396 4352 with the order number, Monday to Saturday.
Pricing & payment
3 questions
How much does it cost to send a parcel?
It's a price per parcel, set by the route and by whether we collect it or you drop it off, and you see it before you book. Accra to Kumasi, for example, is GHS 35 to GHS 50 a parcel; inside Accra it depends on the area.
How can I pay?
By MTN MoMo, Telecel Cash or AT Money, by Visa or Mastercard, by dialling *713*3475# from any phone, or in cash. When you book, you choose whether you pay or the recipient pays on delivery.
Is my parcel covered if it's lost or damaged?
Talk to us first. If a parcel is lost or arrives damaged, call or WhatsApp 054 396 4352 or 053 636 1834, or email info@dawurobo.com, with the order number, and we will look into it with you.
Coverage
3 questions
Where do you deliver?
Nationwide. Riders deliver door to door in 14 cities and areas, 60 towns have a pickup point where the parcel waits for the recipient, and we deliver to 18 more places at a price we quote on request. Anywhere else, call or WhatsApp us and we'll quote a price.
Do you deliver to villages and rural areas?
Yes — we deliver nationwide. Where there is no door-to-door service, the parcel goes to the nearest pickup point for the recipient to collect. If your place isn't listed, call or WhatsApp 054 396 4352 and we'll quote a price and the best way to get it there.
Can I send between any two cities?
Yes. Parcels go between cities and towns across Ghana, and the price depends on the route. Check it before you book; if a route isn't listed, ask us for a price.
Contact
1 question
How do I reach customer support?
Call or WhatsApp 054 396 4352 or 053 636 1834, or email info@dawurobo.com. We're open Monday to Saturday.