Answer “where is my parcel?” yourself
Every order. Every hand-off. Every rider.
It is all already on your dashboard — Orders in the menu, and in the bottom bar on your phone.
/dashboard/ordersOpen Orders
Menu → Orders. On a phone it is the second icon in the bottom bar.
Read the five numbers
128
Total
9
In transit
112
Delivered
5
Open
2
Issues
Before you read a single order, this row says whether anything is stuck.
Tap a group
Showing 9 orders · In transit
One tap narrows the list to what is on the road right now.
Or search for the one
ORD-2129
Pickup
Kofi Stores · Adum
Dropoff
Ahodwo Roundabout
Order number, the recipient’s phone, their name, or the item — any of them works.
Read Tracking Details
ORD-2129 · Tracking Details
Out for delivery
August 18th, 2026 02:14 PM
Assigned to Yaw Mensah
Picked up from vendor
August 18th, 2026 11:02 AM
Assigned to Yaw Mensah
Order accepted
August 17th, 2026 06:48 PM
Assigned to Unassigned
Every hand-off, with the time it happened and the rider holding the parcel.
Wrong? Flag it
Flag order ORD-2129
Tell us what’s wrong. Our team will review your dispute.
Reason
A flag is attached to the order and reviewed. A phone call is not.
What the status actually means
17 statuses, four groups
The colour on the badge is the group. If you learn one thing here, learn that Received means the parcel is with us, and Out for delivery means a rider is on the way to your customer right now.
Open
With us, not moving yet
- Placed
- You booked it. We have not taken it on yet.
- Accepted
- We have taken it on and are arranging pickup.
- Processing
- Being sorted and priced at our end.
- Received
- The parcel is physically in our hands.
- To go out
- Packed and queued for the next dispatch run.
In transit
On the road
- Picked up
- A rider has it. Their name is on the timeline.
- To hub
- Moving between cities on a regional run.
- Out for delivery
- Last mile. The rider is going to your customer now.
- In transit
- Older orders use this single on-the-road status.
Delivered
Done
- Delivered
- Handed over. The time is on the timeline and the rider's photo is under Attachments.
Issues
Needs a decision
- Rescheduled
- A new delivery date is set. The timeline says why.
- Returned
- Delivery failed. The parcel is back at our office.
- Returned to vendor
- It has been brought back to you.
- To return
- Queued to come back to you on the next run.
- Refunded
- The money has gone back.
- Cancelled
- Stopped before delivery.
- Rejected
- We could not take the order on.
Proof of delivery
Attachments, in the same drawer — the photos the rider took at handover.
Who is paying
“To be paid by” plus the cash-on-delivery amount, on the order itself.
A receipt
The overflow menu prints one. No need to ask us for it.
If the dashboard is wrong
Flag the order, don’t call about it
A flag lands on the order with your reason attached, and our team reviews it against the same timeline you are looking at. Nothing gets lost in a chat thread.