Dawurobo DeliveryAnswer “where is my parcel?” yourself.
Every order, every hand-off, every rider is already on your dashboard, under Orders. Six steps, and a plain-English guide to all 17 statuses.
The six steps
- 01
Open Orders
At delivery.dawurobo.com/dashboard: Menu → Orders. On a phone it's the second icon in the bottom bar.
- 02
Read the five numbers
Before you read a single order, this row says whether anything is stuck.
- 03
Tap a group
One tap narrows the list to what's on the road right now.
- 04
Or search for the one
Order number, the recipient's phone, their name, or the item — any of them works.
- 05
Read Tracking Details
Every hand-off, with the time it happened and the rider holding the parcel.
- 06
Wrong? Flag it
Open the order's menu and choose Flag / dispute, with your reason.
What every status means
17 statuses, four groups, in plain words.
Open
With us, not moving yet
- Placed
- You booked it. We haven't taken it on yet.
- Accepted
- We've taken it on and are arranging pickup.
- Processing
- Being sorted and priced at our end.
- Received
- The parcel is physically in our hands.
- To go out
- Packed and queued for the next dispatch run.
In transit
On the road
- Picked up
- A rider has it. Their name is on the timeline.
- To hub
- Moving between cities on a regional run.
- Out for delivery
- Last mile. The rider is going to your customer now.
- In transit
- Older orders use this single on-the-road status.
Delivered
Done
- Delivered
- Handed over. The time is on the timeline and the rider's photo is under Attachments.
Issues
Needs a decision
- Rescheduled
- A new delivery date is set. The timeline says why.
- Returned
- Delivery failed. The parcel is back at our office.
- To return
- Queued to come back to you on the next run.
- Returned to vendor
- It has been brought back to you.
- Refunded
- The money has gone back.
- Cancelled
- Stopped before delivery.
- Rejected
- We could not take the order on.
Also on every order
Proof of delivery
Attachments, in the same drawer — the photos the rider took at handover.
Also on every order
Who is paying
“To be paid by”, plus the cash-on-delivery amount, on the order itself.
Also on every order
A receipt
The order's menu prints one. No need to ask us for it.
Flag the order — don't call about it.
A flag lands on the order with your reason attached, and our team reviews it against the same timeline you're looking at. Nothing gets lost in a chat thread.